Refund policy

1. Exchange Policy

The Pretty Things currently offers size exchanges on the same product only (i.e., a different size of the identical item ordered). We do not offer cash refunds except where required by local consumer protection regulations.

2. Eligibility Criteria

To be eligible for an exchange, the following conditions must be met:

Exchange requests must be submitted within 7 calendar days of the confirmed delivery date.
Items must be unworn, unwashed, and in their original, unaltered condition.
All original tags must be attached and intact.
Items must be returned in their original packaging where possible.

The Pretty Things reserves the right to decline an exchange request if the returned item does not meet the above conditions upon inspection.

3. Non-Eligible Items

The following items are not eligible for exchange:

Items purchased during a sale or promotional event.
Customised or personalised items.
Items that have been worn, washed, altered, or damaged after delivery.
Requests submitted after the 7-day eligibility window.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify The Pretty Things within 48 hours of delivery by contacting us via email or WhatsApp with your order number, a description of the issue, and supporting photographs.

Failure to report within 48 hours may result in your claim being declined. For verified claims, The Pretty Things will arrange a replacement or, where unavailable, issue a full refund. Return shipping costs in such cases will be covered by The Pretty Things.

5. Return Shipping

Customers are responsible for the cost of return shipping for all exchange requests unless the exchange is due to an error on The Pretty Things' part. We recommend using a trackable shipping service, as The Pretty Things cannot be held responsible for items lost in transit during the return process.